TERMS & CONDITIONS
LEGAL PAGES
© 2026 The Real Pass. All rights reserved.
TERMS & CONDITIONS
Last Updated: 2026
Welcome to The Real Pass. By accessing or using this website, creating an account, or purchasing a membership, you agree to the following Terms & Conditions. Please read them carefully.
- Overview
The Real Pass is an informational and educational platform designed to provide guidance, clarity, and resources related to the NYC housing process. The Real Pass does not provide brokerage services, housing placement, or guarantees of any housing outcomes.
- Eligibility
To use this website or purchase a membership, you must:
Be at least 18 years old
Agree to these Terms & Conditions
Provide accurate information when creating an account
- Membership Access
When you purchase a membership, you receive access to member‑only content, resources, guides, and tools. Access continues as long as your membership remains active and payments are current.
Memberships are non-transferable.
- Educational Purpose Only
All content provided through The Real Pass is for informational and educational purposes only.
The platform does not:
Act as your broker or agent
Place clients in apartments
Communicate with landlords or agencies on your behalf
Process or approve vouchers
Guarantee housing, approvals, or outcomes
You are solely responsible for your housing search, decisions, and interactions with third parties.
- No Guarantees
The Real Pass does not guarantee:
Housing placement
Voucher approval
Landlord acceptance
Program eligibility
Timelines or outcomes
Results vary based on individual circumstances and third‑party processes outside of our control.
- Payments & Billing
All membership fees must be paid through the approved payment processor (e.g., Stripe).
By purchasing a membership, you authorize recurring billing according to your selected plan.
Refund Policy
All membership fees are non‑refundable, including partial billing periods.
If you cancel, your membership remains active until the end of your current billing cycle.
- Cancellations
You may cancel your membership at any time through your account settings.
Cancellation stops future charges but does not refund previous payments.
- Account Responsibility
You are responsible for:
Maintaining the confidentiality of your login information
All activity under your account
Updating your information as needed
The Real Pass may suspend or terminate accounts for misuse or violation of these Terms.
- Prohibited Use
You agree not to:
Share member‑only content publicly
Copy, distribute, or resell platform materials
Use the platform for illegal or fraudulent purposes
Harass, threaten, or abuse staff or other users
Attempt to access restricted areas or systems
- Intellectual Property
All content on The Real Pass—including text, graphics, branding, guides, checklists, and digital materials—is the property of The Real Pass and protected by copyright law.
You may not reproduce or distribute any content without written permission.
- Third‑Party Links
The website may contain links to third‑party websites or resources.
The Real Pass is not responsible for:
The content of third‑party sites
The accuracy of external information
Any actions taken on external platforms
- Disclaimer of Liability
The Real Pass is not liable for:
Housing outcomes
Decisions made based on platform information
Delays or issues caused by landlords, brokers, or city agencies
Technical issues, outages, or interruptions
Use of the platform is at your own risk.
- Changes to Terms
The Real Pass may update these Terms & Conditions at any time.
Continued use of the platform after changes means you accept the updated terms.
- Contact
For questions about these Terms & Conditions, please use the contact form on the website.
Housing‑related questions will not be answered through the contact form.
using this website, you agree to the practices described in this Privacy Policy.
- Information We Collect
- Information You Provide
We may collect the following information when you interact with our website:
Name (optional)
Email address
Account login details
Payment information (processed securely through our payment provider)
Any information you submit through forms or account settings
We do not collect housing case details, voucher documents, or personal housing information.
We do not request or store sensitive documents such as IDs, leases, or financial records.
- Automatically Collected Information
When you visit the website, we may automatically collect:
IP address
Device type
Browser type
Pages visited
Time spent on the site
General usage data
This helps us improve the website experience.
- How We Use Your Information
We use your information to:
Create and manage your account
Provide access to membership content
Process payments
Improve website performance
Communicate with you about your membership
Respond to technical or account‑related inquiries
We do not use your information to:
Provide brokerage services
Contact landlords or agencies
Make housing decisions on your behalf
Evaluate your voucher or housing eligibility
- Payment Information
All payments are processed securely through our third‑party payment provider (e.g., Stripe).
We do not store full credit card numbers or banking information on our servers.
- Cookies & Tracking Technologies
We may use cookies or similar technologies to:
Improve website functionality
Remember your login session
Analyze site usage
You can disable cookies through your browser settings, but some features may not work properly.
- Sharing of Information
We do not sell, trade, or share your personal information with third parties for marketing purposes.
We may share limited information only when necessary:
With our payment processor to complete transactions
With service providers who help operate the website
If required by law, court order, or legal process
We do not share your information with landlords, brokers, housing agencies, or government programs.
- Data Security
We take reasonable measures to protect your information, including:
Secure servers
Encrypted connections
Restricted access to account data
However, no system is completely secure, and we cannot guarantee absolute protection.
- Your Rights
You may:
Update your account information
Change your email or password
Cancel your membership
Request deletion of your account
Deleting your account does not refund previous payments.
- Children’s Privacy
The Real Pass is not intended for individuals under 18.
We do not knowingly collect information from minors.
- External Links
Our website may contain links to third‑party websites.
We are not responsible for the privacy practices or content of external sites.
- Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Continued use of the website after changes means you accept the updated policy.
- Contact
For questions about this Privacy Policy, please use the contact form on our website.
Housing‑related questions will not be answered through the contact form.
Educational Guidance Statement
The Real Pass is not a brokerage service and does not act as a broker or agent. We do not place clients in apartments, represent renters or landlords, or participate in any brokerage activities. All content and resources are for informational and educational purposes only.
Not Broker’s Statement
The Real Pass provides educational guidance only. All information, tools, and resources are for informational purposes and are not a substitute for professional brokerage services, legal advice, or housing placement.
No housing guarantee statement
The Real Pass cannot guarantee housing placement, voucher approval, landlord acceptance, or any NYC program outcomes. Housing results depend on city agencies, landlords, and individual circumstances.
Not affiliated with NYC agencies
The Real Pass is not affiliated with any NYC housing agency, program, or department. All information is independent and provided for educational purposes only.