FAQs
What is The Real Pass?
The Real Pass is a membership that provides guidance, clarity, and support for NYC renters navigating housing programs like City FHEPS, Section 8, and other voucher options. It is not a placement service. Members receive tools, education, and resources to help them move through their housing journey with confidence.
Do you place clients in apartments?
No. We do not place clients or guarantee housing. We provide guidance, education, and support to help you understand the NYC housing process and prepare for your search.
What do I get with The Real Pass?
Members receive access to educational resources, housing guidance, checklists, forms, support materials, and step‑by‑step information designed to help you navigate your housing journey. Additional features may be added as the platform grows.
Is The Real Pass a broker service?
No. The Real Pass is not a brokerage service and does not act as your broker. It is an educational and support membership created to help you understand the NYC housing process.
Can you guarantee I’ll get an apartment?
No. We do not guarantee housing, approvals, or outcomes. Every housing situation is unique, and results depend on many factors outside of our control. Our role is to provide guidance and clarity.
Do you work with City FHEPS, Section 8, or other vouchers?
Yes. We provide guidance and educational support for voucher holders navigating NYC housing programs. We do not process vouchers, approved vouchers, or place clients.
How do I join?
You can create an account and become a member by selecting Get The Real Pass on our homepage.
Is there a refund policy?
Membership fees are non‑refundable. If you have questions before joining, please use the Learn More button to explore what’s included.
Can I cancel my membership?
Yes. You can cancel anytime. Your membership will remain active until the end of your billing cycle.
Do you offer one‑on‑one help?
Some membership tiers may include additional support options. Availability varies and is not guaranteed. Check your plan details for more information.
Is this only for NYC?
Yes. Our guidance and resources are specifically designed for New York City housing programs and processes.